Refund policy

Return & Refund Policy – Standpick

Effective Date: [Insert Date]

At Standpick, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds may be requested for purchases made through our platform.

By placing an order with Standpick, you agree to this policy.

1. Return Eligibility

You may request a return if:

The item received is damaged, defective, or incorrect.
The product is unused, unworn, and in its original condition.
The product is returned in its original packaging with all tags, accessories, manuals, and proof of purchase.

Return requests must be submitted within [7/14/30] days of receiving the order.

2. Non-Returnable Items

The following items are generally not eligible for return:

Products marked as “Final Sale” or “Non-Returnable”
Customized or personalized items
Digital products or downloadable content
Gift cards
Perishable goods
Items damaged due to misuse or improper handling

Standpick reserves the right to refuse returns that do not meet our return conditions.

3. Return Process

To initiate a return:

Contact our support team at [Insert Email Address].
Provide:
- Order number,
- Product details,
- Reason for return,
- Photos (if applicable).
Wait for return approval and instructions.

Do not send products back without prior authorization.

4. Refund Policy

Once your returned item is received and inspected:

We will notify you regarding approval or rejection of your refund.
Approved refunds will be processed to the original payment method.

Refund processing times may vary depending on your payment provider or bank, typically within 5–10 business days.

5. Partial Refunds

Partial refunds may be issued in cases where:

The item is returned used or damaged,
Parts or accessories are missing,
The product is not in original condition,
Or the return request is made outside the eligible return period.

6. Exchanges

We may offer replacements or exchanges for:

Defective items,
Damaged products,
Incorrect items received.

Exchange requests are subject to product availability.

7. Return Shipping Costs

Customers may be responsible for return shipping costs unless the item was defective, damaged, or incorrect.
Original shipping charges are generally non-refundable unless required by law.

We recommend using a trackable shipping method for returns.